Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We only accept returns for ready to ship wigs, ready to ship bundles and accessories.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, please email us at luxbeautyessentials@gmail.com asking for a refund and we will advise on the next steps. 

Items sent back to us without first requesting a return will not be accepted. 

We also only allow a maximum quota of 2 returns per month. Once this quota is met we will make you aware and advise on the next steps. In some cases we may block customers based upon an excessive returns history.

You can always contact us for any return questions at luxbeautyessentials@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products) or wigs that have been worn or altered in anyway. 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxbeautyessentials@gmail.com.